Privacy Policy

1. Who we are

Vamio is operated by MEDIA JUNKIES SRL. References to “Vamio”, “we”, “us” or “our” mean MEDIA JUNKIES SRL and the Vamio platform.

Contact: support@getvamio.com
Host enquiries: hosts@getvamio.com
General enquiries: hello@getvamio.com

2. Information we collect

We collect information you provide when creating and using your account, including your name, email address, date of birth, profile information, bio, interests, photos, trust badge status, plan details, messages and safety/reporting information.

For Hosts, we may collect venue name, address, map coordinates, opening hours, logo, venue images, category, application details, contact information and billing status.

3. Location and plan information

Vamio uses location-related information to support city-based discovery, public plans, Travel Mode, Host venue profiles and map-based features. Venue addresses and public plan locations may be visible to users when relevant to a public plan or approved Host profile.

4. Payments and subscriptions

Host subscription payments are processed securely by Stripe. Vamio does not store full payment card numbers. Stripe may process payment details, billing information, subscription status and related fraud prevention information under its own privacy terms.

5. How we use information

• To create, manage and secure user accounts.
• To show profiles, plans, Hosts and city-based discovery features.
• To review Host applications and manage approved Host profiles.
• To provide chat, notifications, safety tools and customer support.
• To prevent abuse, fraud, spam and unsafe behaviour.
• To improve Vamio, diagnose issues and understand usage patterns.

6. Firebase, analytics and technical services

Vamio uses Firebase and related services for authentication, app functionality, notifications, database storage, performance monitoring and crash diagnostics. We may use analytics data to understand how Vamio is used and improve the experience.

7. Sharing information

We do not sell personal information. We may share limited information with trusted service providers who help us operate Vamio, including hosting, authentication, analytics, payment processing, customer support and safety operations. We may also disclose information where required by law, to protect users, or to enforce our Terms.

8. User content and visibility

Some information you choose to publish may be visible to other users, such as profile details, public plans, Host profiles, venue information and public plan attendance context. Private messages are not public, but may be reviewed when necessary for safety, support, moderation or legal reasons.

9. Data retention and deletion

We keep information for as long as needed to provide Vamio, meet legal obligations, resolve disputes, prevent abuse and enforce our agreements. Users can delete their account from within the app or contact us for support. Some records may be retained where legally required, including payment, fraud prevention, safety and compliance records.

10. Your rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to certain processing of your personal information. To make a request, contact support@getvamio.com.

11. Cookies

Our website uses essential cookies for security and functionality. Optional analytics or marketing cookies are only used where enabled through consent. See our Cookie Policy.

12. Changes to this policy

We may update this Privacy Policy as Vamio evolves. The latest version will always be available on this page.